Effective Date: January 1, 2025
ENE Electrical is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
This Privacy Policy applies to ENE Electrical ("we," "us," or "our"), a licensed, insured, and bonded residential electrical contractor based in Katy, TX 77494, serving the greater Houston and Katy metro area. This policy governs the information we collect through our website and in connection with our electrical services. By using our website, you agree to the practices described in this policy.
When you submit a contact form, request a quote, or book an appointment on our website, we may collect personal information such as your name, email address, phone number, service address, and details about your electrical service request.
When you visit our website, we automatically collect certain technical data, including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. This information is collected through cookies, Google Analytics 4, and similar technologies.
If you contact us by phone through a number displayed on our website, we may use call tracking technology that records the originating phone number, call duration, and call outcome for quality assurance and marketing attribution purposes.
We use your contact information to respond to questions, provide quotes, and communicate about the electrical services you've requested.
Appointment and booking data is used to schedule technician visits, send service confirmations and reminders, and coordinate our residential electrical services in Katy, TX and the greater Houston area.
Aggregated and anonymized usage data helps us understand how visitors interact with our website so we can improve navigation, content, and the overall user experience.
With your consent, we may send you information about promotions, new services, or seasonal electrical tips. You can opt out of marketing communications at any time.
We may use or retain your information as required by applicable law, regulation, or legal process.
ENE Electrical does not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services. These providers include web hosting and infrastructure providers, email communication platforms, CRM and scheduling software, and analytics and advertising partners (Google Analytics, Google Tag Manager). All service providers are contractually obligated to handle your data securely and only for the purposes we specify.
We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, property, or safety of ENE Electrical, our customers, or others.
In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal data.
ENE Electrical employs reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously reviewing and improving our security practices.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Contact form submissions and appointment records are retained for a reasonable period to support service delivery and legal obligations.
Depending on your location and applicable law, you may have the right to access the personal information we hold about you, request correction of inaccurate data, request deletion of your personal information, opt out of marketing communications, and request that we restrict or stop processing your data.
To exercise any of these rights, or if you have questions or concerns about this Privacy Policy, please contact us in writing using the contact information provided on our Contact Us page. We will respond to verifiable requests within a reasonable timeframe in accordance with applicable law.
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please reach out to us. ENE Electrical is based in Katy, TX 77494 and serves the greater Houston metro area.
ENE Electrical provides licensed, background-checked residential electrical service across Houston and Katy, TX. Book an appointment or give us a call and our team will take care of the rest.
